All tagged customers

The Path to Outstanding Customer Experience and Loyalty with Shaun Belding

Shaun Belding is CEO of The Belding Group of Companies, and is a leading global expert on customer service. The Belding Group of Companies, an award-winning company that has helped organizations create outstanding customer experience, dynamic leaders and engaging workplaces for over 25 years. Shaun is author of five previous books, published internationally in 12 languages. He is recognized as a leading global expert on customer service, service recovery, employee performance and building positive workplaces.

The Journey to WOW is an entertaining, humorous and deeply insightful guide to creating fierce customer loyalty, and transforming an organization's culture into one obsessed with customer experience. Using a unique business parable, WOW delivers penetrating "ah-ha" moments in a lighthearted, sometimes laugh-out-loud writing style. It will resonate with anyone who deals with customers in any type of organization--from the newbie part-time employee, to the corporate CEO. www.shaunbelding.com

www.beldingtraining.com

The Power of Enthusiasm, with Joshua M. Evans

Josh Evans has worked with 100s of companies, from global firms to small businesses, including Hilton, ReMax, ConocoPhillips, Sheraton, The University of Houston, Maersk International, Renaissance, and Green Bank. He helps both people and organizations build the right kind of culture as “The Corporate Culture Cleaner.”

Josh knows that engagement leads to happier employees and more profit for their company. And when employees care, they do better work and your clients and customers get excited because they can see it and want to join in on the excitement. With 10+ years of sales experience, Josh marries his experience, knowledge and passion to help people enjoy and engage in work again, traveling the country speaking and training audiences, as well as interacting with others in his online course. He lives outside of Houston with his wife, two sons and their English setter. www.JoshuaMEvans.com