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Savvy Broadcasting presents:

“Life Unscripted”

The Path to Outstanding Customer Experience and Loyalty with Shaun Belding

The Path to Outstanding Customer Experience and Loyalty with Shaun Belding

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Shaun Belding is CEO of The Belding Group of Companies, and is a leading global expert on customer service. The Belding Group of Companies, an award-winning company that has helped organizations create outstanding customer experience, dynamic leaders and engaging workplaces for over 25 years. Shaun is author of five previous books, published internationally in 12 languages. He is recognized as a leading global expert on customer service, service recovery, employee performance and building positive workplaces.

The Journey to WOW is an entertaining, humorous and deeply insightful guide to creating fierce customer loyalty, and transforming an organization's culture into one obsessed with customer experience. Using a unique business parable, WOW delivers penetrating "ah-ha" moments in a lighthearted, sometimes laugh-out-loud writing style. It will resonate with anyone who deals with customers in any type of organization--from the newbie part-time employee, to the corporate CEO. www.shaunbelding.com

www.beldingtraining.com

Katie Rasoul, author of "Hidden Brilliance: A High-Achieving Introvert’s Guide to Self-Discovery, Leadership and Playing Big"

Katie Rasoul, author of "Hidden Brilliance: A High-Achieving Introvert’s Guide to Self-Discovery, Leadership and Playing Big"

A New Partnership to Enable More Families to Plan for Their Financial Future with Dave Haney

A New Partnership to Enable More Families to Plan for Their Financial Future with Dave Haney